Terms and conditions

Convenience translation. Only the German version is legally binding.

As of 21 October 2026

General terms and conditions

§ 1 Scope

(1) These general terms and conditions apply to all orders for 3D tours placed via https://3d-roomtour.de with RS Innovations GmbH, Hauptstraße 31, 59872 Meschede, Deutschland, email info@neonuvola.de, Amtsgericht Arnsberg HRB 10261 (“we”).

(2) You order as a consumer (§ 13 BGB) or as a trader (§ 14 BGB) and you state this during the ordering process. Deviating terms and conditions of customers do not apply.

§ 2 Service

(1) From your floor plan, your photographs or a property listing, we create a walkable 3D tour that runs in the browser without an app (current browsers with WebGL 2 on PC, tablet and smartphone). Levels of detail:

• Basic: true to scale according to the plan and photographs, surfaces as in the photographs, furniture with standard textures.
• Showcase: in addition, the furnishings are individually rebuilt from the photographs, and you receive a short video of the tour's highlights for social media in portrait (9:16) and landscape (16:9) format.
• Deluxe: true to the original and particularly detailed, with a highlight video for social media (9:16 and 16:9); in addition, you receive five photorealistic highlight renderings of selected views of the tour. For this we may request further photographs.

(2) You receive a link to the tour and, at every level of detail, two preview images with link and QR code (16:9 and 9:16), e.g. for social media and property brochures. The tour does not show the property address and is blocked from search engines (noindex). You may pass on the link and embed the tour on your website by iframe.

(3) The tour and the photorealistic renderings are visualisations; the renderings are labelled as such, and views through windows and individual details may differ from reality. Dimensions and appearance are based on your materials. It does not replace a measured survey or a floor area calculation.

(4) We make the tour available online for 6 months from the time it is provided; this is included in the price. During this period we keep it functional in current browsers. Before expiry we will notify you by email of the deactivation and of the option to extend. Without an extension we deactivate the tour after expiry; the link and the embedding then no longer work.

(5) You can extend the availability in the customer portal. The extension costs a flat EUR 19.00 net (EUR 22.61 including 19% value added tax) per month, is invoiced monthly in advance and renews by one month at a time until you cancel. You can cancel at any time with effect from the end of the current month: in the customer portal, via the button “Verträge hier kündigen” (cancel contracts here) on our website or by email. The tour remains online until the end of the paid month. If you do not pay a monthly invoice, we will not extend further.

§ 3 Conclusion of the contract

(1) In the order assistant you select the level of detail and the floor area, upload materials or provide a listing link, enter your contact details and check everything in a summary. Until you submit the order, you can correct your entries at any time via “Zurück” or “Ändern”.

(2) By clicking “Kostenpflichtig bestellen” you submit a binding offer. The contract is concluded when we send you our order confirmation by email, which we send to you immediately after the order.

(3) We store the text of the contract. You receive the order data, these general terms and conditions and the withdrawal instruction with the order confirmation; you can also see your orders in the customer portal.

(4) The contract may be concluded in German, English or Turkish. The German version of these general terms and conditions is authoritative.

§ 4 Prices and payment

(1) The price is the floor area multiplied by the rate per square metre: Basic EUR 1.50, Showcase EUR 2.50, Deluxe EUR 5.50, but at least Basic EUR 99, Showcase EUR 149, Deluxe EUR 249, in each case plus 19% value added tax. Before you order, we show you the total price including value added tax. No further costs are incurred; paragraph 3 remains unaffected.

(2) The price is the remuneration for creating the tour. This service is fully performed when the link is made available. Making it available for 6 months under § 2 Abs. 4 is included without separate remuneration.

(3) The basis is the living area according to the German Living Space Ordinance (Wohnflächenverordnung, WoFlV) for flats and houses, and the usable area for commercial properties. You state the area when ordering; we determine it from your materials during processing using the same rules. If the determined area differs from your figure by no more than 5%, the ordered price stays the same. If it is more than 5% larger, we charge the entire difference. We only refund if the rooms are actually smaller: for this, we compare your figure with the floor area of all rooms including balconies, loggias and terraces without the partial counting under the WoFlV (for example for sloping ceilings). If this floor area is more than 5% below your figure, we refund the entire difference to it. If the living area is smaller only because of the partial counting, we refund nothing. Example: your exposé states 86 m², the WoFlV results in 78 m² because sloping ceilings and the balcony count only partially; there is no refund in that case. The rate and minimum price of the ordered level of detail and any percentage discount of the order apply. We inform you of the areas and the amount in advance. An additional charge is due when invoiced; we make the tour available as soon as it has been paid.

(4) You receive an invoice by email and in the customer portal and you pay online via our payment service provider Stripe, using the payment methods stated on the website.

(5) We begin processing as soon as your payment has been received. If you are a consumer and have not requested an early start, we also begin only after the withdrawal period has expired (§ 11).

§ 5 Delivery period and queries

(1) We generally make the tour available within 1 working day, and at the latest within 3 working days (working days: Monday to Friday, excluding public holidays in Nordrhein-Westfalen). The period begins once complete materials are available and your payment has been received; if you are a consumer and have not requested an early start, only after the withdrawal period has expired. An additional charge under § 4 (3) may postpone availability until it has been paid.

(2) If materials are missing or information is unclear, we will ask by email or in the customer portal. Processing is suspended until you reply, and the period is extended by the waiting time.

(3) If we do not receive suitable materials within 30 days of a query, either party may withdraw from the contract. We will refund amounts already paid.

(4) The tour is made available once we send you the link by email and it can be accessed in the customer portal.

§ 6 Your materials

(1) You warrant that you are entitled to commission and use the tour for this property, for example as the owner, with the owner’s consent or as an estate agent or architect instructed by the owner, and that you may use the materials for this order, in particular floor plans and photos from listings. We use the materials only for your order and do not publish them.

(2) If you culpably breach this warranty, you shall indemnify us against third-party claims arising from it, including reasonable costs of legal defence.

§ 7 Changes after the tour has been made available

(1) Changes to the tour after it has been made available (reworks) are not included in the price and are excluded in principle.

(2) We implement change requests made after the tour has been made available only on the basis of a separate offer.

(3) Your statutory rights in respect of defects, for consumers under §§ 327 ff. BGB, remain unaffected. Remedying a defect is not a rework within the meaning of paragraph 1.

§ 8 Rights of use

(1) For the duration of availability you receive a simple, non-transferable right to use the tour to present the property, to pass on the link and to embed the tour by iframe. If you are in default of payment, we may block the tour until payment is received.

(2) You do not receive the underlying 3D models and files. Attribution notices for geospatial data in the tour must not be removed.

(3) We may reuse general furniture models and technical parameters that do not relate to a person for other orders; we may not reuse your photographs and textures derived from them. We show your tour as a reference only with your consent.

§ 9 Defects

(1) The statutory rights in respect of defects apply; for consumers, the provisions on digital products (§§ 327 ff. BGB).

(2) Vis-à-vis traders, claims based on defects become time-barred one year after acceptance. This does not apply to claims for damages under § 10 Abs. 1 or if we have fraudulently concealed a defect.

§ 10 Liability

(1) We have unlimited liability for intent and gross negligence, for injury to life, body or health, under the Produkthaftungsgesetz, and where we have given a guarantee.

(2) In the event of a slightly negligent breach of an essential contractual duty, we are liable only for the foreseeable damage typical of the contract. Essential duties are duties the performance of which makes the performance of the contract possible in the first place and on the observance of which you may regularly rely. Otherwise, liability for slight negligence is excluded.

(3) These rules also apply to our employees and vicarious agents.

§ 11 Right of withdrawal

Consumers have a right of withdrawal. Details are set out in the withdrawal instruction. You may also declare withdrawal via the “Vertrag widerrufen” button on our website.

§ 12 Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution body.

§ 13 Additional services and credits

(1) Credits are a prepaid balance for the additional services offered in the customer portal, for example social media videos. The price per credit is displayed in the customer portal. You pay by invoice; we add the credits to your balance after receiving payment.

(2) Credits cannot be refunded or paid out in money. If a service cannot be provided, we return the credits used for that service to your balance.

(3) Consumers' statutory right of withdrawal remains unaffected.

(4) Credit vouchers add the stated number of credits to your balance. These credits have no monetary value, are non-refundable, cannot be paid out and cannot be converted into discounts. Vouchers may be redeemed during the validity period stated on the voucher. Discount vouchers apply only to the price of tour orders.

§ 14 Final provisions

(1) German law applies. Consumers retain the protection of the mandatory provisions of the state in which they have their habitual residence.

(2) If you are a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of RS Innovations GmbH; we may also sue at your general place of jurisdiction. For consumers, the statutory places of jurisdiction apply.